What is the best method to verify if a vehicle is a Connected Vehicle when contacted by a customer?

To determine whether a vehicle is a Connected Vehicle, running a Single VIN Inquiry and checking under the Uconnect Status tab is the most effective method. This process allows you to access specific, detailed information about the vehicle's connectivity features directly from the manufacturer's database. Uconnect Status will clearly indicate if the vehicle has been equipped with the connected services that link it to the network for features such as navigation, remote start, and real-time diagnostics.

While asking for the vehicle's model might provide some general clues about its capabilities, it does not guarantee accurate information about whether that specific unit is equipped with connected technology. Similarly, requesting service history or checking registration documents does not directly confirm connectivity, as these records generally lack the specific data required to identify Uconnect services and functionality. The Single VIN Inquiry provides a definitive answer by accessing the actual configurations and services associated with that vehicle’s unique identification number.