Which action shows that you are listening to your customer during a conversation?

Nodding and making eye contact are both essential components of active listening during a conversation. These non-verbal cues signal to the customer that you are fully engaged and paying attention to what they are saying. Nodding indicates understanding and encouragement for the speaker to continue, while eye contact fosters connection and shows you value their input. This combination creates a supportive atmosphere that enhances communication and trust between you and the customer, ultimately leading to a more productive interaction.

In contrast, looking at your computer screen can create a perception of disinterest or distraction, which detracts from the customer’s experience. Talking over the customer interrupts their flow and shows a lack of respect for their thoughts, while responding with quick suggestions may imply that you are not genuinely listening to their needs and concerns. Active listening fosters a deeper relationship and better service outcomes.