Which is NOT a best practice for customer conversations?

In customer conversations, providing the customer with options and engaging in a dialogue is crucial for establishing trust and understanding their needs. Telling the customer what you think is right for them can come off as presumptive and may not take into account their individual preferences or unique situation.

By contrast, asking for feedback on their recent purchase, listening actively to understand their needs, and offering a range of product options based on their interests are all practices that foster open communication. These approaches encourage customers to share their thoughts and preferences, leading to a more personalized experience.

Maintaining an open dialogue and prioritizing the customer's input allows for a more collaborative and respectful interaction, which enhances customer satisfaction and loyalty. Thus, suggesting that customers should follow your opinion solely might not align with these best practices for effective and engaging customer conversations.